What Is A Function And What Is Service?

A Service has Utility and Warranty. It is fit for use and fit for purpose. A service has a Warranty.

The components of a Service are defined in the design documents and these details will have been having agreed with the customer to form the Warranty. The warranty is a guarantee of something being fit for purpose.

A Warranty is a reasonable service is so much more than a function –  a service has much more going on behind the scenes, perhaps only visible in the small print.

The Service Warranty is made up of four key features:

The warranty is the service provider owning the specific costs and risks. It is the small print saying what risks and costs are accepted by the service provider. If there is no small print… can it be relied upon?

How does apply to your workplace? Crucially, if you provide a function and someone describes it as a Service, make sure you correct them, otherwise, you may be inadvertently over-committing.

If they want it to be a service they should resource it! Or as Beyoncé would say “Put a Ring on it” 

Conversely, if you rely upon something and there is no warranty, be warned! 

1.  Vittles is likely a derivation of victuals, meaning food.
2. A line from Beyoncé’s hit Single Ladies.