ITIL® 4 Specialist Sustainability in Digital & IT

Design Resilient Architectures

• Describe the purpose of a materiality assessment
• Describe the key sources of organizational sustainability risks
• Describe the key organization-level stakeholder groups and their expectations
• Describe the key types and sources of sustainability standards and regulations
• Explain the role of services and the service economy in sustainability
• Explain the recommendations for sustainability Return on Investment (ROI)/Value on Investment (VOI)

• Explain the role of digital technology in sustainability
• Describe how digital technology impacts sustainabilit
• Explain how sustainable business models are supported by digital/IT

• Explain the role of sustainability in an organization’s vision
• Describe the key due diligence considerations for sustainability
• Explain the key concerns of achieving sustainability in a volatile, uncertain,and complex environment:
• Principles-based approach vs procedures-based approach vs modelbased approach
• Clear, complicated, complex, and chaotic systems
• Describe the three dimensions (aspects) of strategic planning
• Sustainability business model
• Sustainable products and services
• Organizational ecosystem
• Describe the key elements of an organizational sustainability strategy
• Describe the key elements of sustainability culture
• Know how to address sustainability in an organization’s vision
• Know how to perform a materiality assessment
• Know how to create and use a stakeholder map
• Know how to perform a sustainability risk assessment

• Describe the key concepts of measurement and reporting
• Metrics
• Key Performance Indicators (KPIs)
• Explain how the following support sustainability:
• Innovations
• Communication and collaboration
• Audits
• Governance
• Explain how the following ITIL practices support sustainability:
• Organizational change management
• Workforce and talent management
• Strategy management
• Software development and management
• Supplier management
• Knowledge management
• Project management
• Infrastructure and platform management

ITIL® 4 Specialist Sustainability in Digital & IT course’s curriculum is aimed towards sharing a deep understanding of:

• Alignment of digital business strategy with Sustainability
• Impact of technologies on the pace of evolution
• Practical skills necessary to create a ‘learning and improving’ IT organization
• Impact of Agile and Lean ways of working
• Usage of practical and strategic methods for planning and delivering continual improvement
• Building Sustainability and driving improvement initiatives

ITIL® 4 Specialist Sustainability in Digital & IT is a highly niche module and the target audience for this module is:

• IT and business directors
• Heads of department
• Aspiring C-Suite professionals
• Other senior business leaders across the organization

• Craft a digital vision
• Develop a cross-organizational digital strategy
• Strategically manage risk
• Drive organizational change
• Survive and thrive in a VUCA environment

Candidates those have:

The target audience for ITIL® 4 Specialist: Sustainability in Digital and IT include:

• IT/Digital/Service Strategists
• Service Designers/Architects
• Product/Service Managers
• ITSM Managers and aspiring ITSM Managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge

After the completion of the ITIL® 4 Specialist Sustainability in Digital & IT training program, you’ll have the following personal benefits:

• Improved sustainability.
• Increased efficiency.
• Become an ITIL 4 Leader certified professional.
• Trained staff with an understanding of Service Management is a digital organization.

This ITIL® 4 Specialist Sustainability in Digital & IT training focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate.

Their core expertise includes:

• ITIL Consulting & Implementation
• GAP Analysis, ISO Audits
• Process/Service Improvement Using Lean Six Sigma
• Process Definition, Implementation & Compliance
• Process Hygiene (ISO 20000)
• Quality Assurance & Program Governance

• Certified ITIL V2 Master
• ITIL V3 Expert
• ITIL 4 Leader
• AXELOS Accredited Trainer
• PRINCE2 Practitioner
• PMP Certified
• Lean Six Sigma Black Belt