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  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

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ITIL 4 Specialist Sustainability in Digital & IT Accreditations

ITIL® 4 Specialist Sustainability in Digital & IT Course Overview

ITIL® 4 Specialist Sustainability in Digital & IT course over practical skills necessary to enable an organization to deliver value by introducing sustainable practices. The ITIL® 4 Specialist: Sustainability in Digital and IT course investigates how administration associations can address manageability challenges concerning their computerized and IT methodologies, strategies, and activities; zeroing in on ITIL's Service Value Chain and ITIL rehearses. It centers around IT and carefully empowered administrations' part in the climate while investigating freedoms to decidedly affect it by taking on and driving practical and moral conduct and a mentality that goes past people and effects organizations at an authoritative level.

Note: Appearing for the certification exams is mandatory and the exam will happen on training day.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL® 4 is related to business & enable sustainability.
  • ITIL® 4 roles and responsibilities.
  • ITIL® 4 Operational Best practices.
  • What promotes sustainability.
  • Real-Time Case Studies.

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 24+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at
Select No. of Learners
USD 950
(Cost includes Training & Certification)
USD 1253

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.


Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL® 4 Specialist Sustainability in Digital & IT training.

He is globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

  • Understand the key concepts of sustainability

    • Describe the benefits of sustainability for an organization
    • Describe the key concepts of sustainability
    • Supply chain (upstream), operations (in-house), end-of-use (downstream)
    • Explain the purpose of the UN sustainable development goals and their role in an organization’s sustainability
    • Explain the purpose of the UN global compact principles and their role in organizations’ sustainability
    • Describe the triple bottom line model and the scope of each of the three pillars
    • Describe the concept of externalities
    • Describe the key challenges of sustainability:
    • Growing human population
    • Waste management
    • Greenhouse gas emission
    • Digital poverty
    • Digital carbon footprint
    • Describe the key sustainability solutions
    • Corporate social responsibility
    • Responsible sourcing
    • Sustainable consumption and production
    • Circular economy

    Design Resilient Architectures

    • Describe the purpose of a materiality assessment
    • Describe the key sources of organizational sustainability risks
    • Describe the key organization-level stakeholder groups and their expectations
    • Describe the key types and sources of sustainability standards and regulations
    • Explain the role of services and the service economy in sustainability
    • Explain the recommendations for sustainability Return on Investment (ROI)/Value on Investment (VOI)
    • Explain the role of digital technology in sustainability
    • Describe how digital technology impacts sustainabilit
    • Explain how sustainable business models are supported by digital/IT
    • Explain the role of sustainability in an organization’s vision
    • Describe the key due diligence considerations for sustainability
    • Explain the key concerns of achieving sustainability in a volatile, uncertain,and complex environment:
    • Principles-based approach vs procedures-based approach vs modelbased approach
    • Clear, complicated, complex, and chaotic systems
    • Describe the three dimensions (aspects) of strategic planning
    • Sustainability business model
    • Sustainable products and services
    • Organizational ecosystem
    • Describe the key elements of an organizational sustainability strategy
    • Describe the key elements of sustainability culture
    • Know how to address sustainability in an organization’s vision
    • Know how to perform a materiality assessment
    • Know how to create and use a stakeholder map
    • Know how to perform a sustainability risk assessment
    • Describe the key concepts of measurement and reporting
    • Metrics
    • Key Performance Indicators (KPIs)
    • Explain how the following support sustainability:
    • Innovations
    • Communication and collaboration
    • Audits
    • Governance
    • Explain how the following ITIL practices support sustainability:
    • Organizational change management
    • Workforce and talent management
    • Strategy management
    • Software development and management
    • Supplier management
    • Knowledge management
    • Project management
    • Infrastructure and platform management

Course Details

  • ITIL® 4 Specialist Sustainability in Digital & IT course’s curriculum is aimed towards sharing a deep understanding of:

    • Alignment of digital business strategy with Sustainability
    • Impact of technologies on the pace of evolution
    • Practical skills necessary to create a ‘learning and improving’ IT organization
    • Impact of Agile and Lean ways of working
    • Usage of practical and strategic methods for planning and delivering continual improvement
    • Building Sustainability and driving improvement initiatives

    ITIL® 4 Specialist Sustainability in Digital & IT is a highly niche module and the target audience for this module is:

    • IT and business directors
    • Heads of department
    • Aspiring C-Suite professionals
    • Other senior business leaders across the organization

    ITIL® 4 Specialist Sustainability in Digital & IT will also benefit IT professionals who are looking for guidance that will help them:

    • Craft a digital vision
    • Develop a cross-organizational digital strategy
    • Strategically manage risk
    • Drive organizational change
    • Survive and thrive in a VUCA environment

    Candidates those have:

    The target audience for ITIL® 4 Specialist: Sustainability in Digital and IT include:

    • IT/Digital/Service Strategists
    • Service Designers/Architects
    • Product/Service Managers
    • ITSM Managers and aspiring ITSM Managers
    • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
    • Existing ITIL qualification holders wishing to develop their knowledge

    After the completion of the ITIL® 4 Specialist Sustainability in Digital & IT training program, you’ll have the following personal benefits:

    • Improved sustainability.
    • Increased efficiency.
    • Become an ITIL 4 Leader certified professional.
    • Trained staff with an understanding of Service Management is a digital organization.

    This ITIL® 4 Specialist Sustainability in Digital & IT training focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate.

    Their core expertise includes:

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    Instructors Achievements:

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • ITIL 4 Leader
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt
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ITIL 4 Specialist Sustainability in Digital & IT Certification Exam Format

ITIL 4 Specialist Sustainability in Digital & IT
  • Exam Format - Multiple-choice questions
  • Exam Duration – 60 Minutes
  • Total Marks: 35
  • Passing Marks: 23

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Frequently Asked Questions

Yes, we do have a group and corporate discount packages for classroom training programs. Please get in touch with us at to know more about group discounts.

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for this course.

Yes, We do provide practice tests for this course as well as Q&A sessions and interactive group discussions.

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About Us

We have designed our ITIL® 4 Specialist Sustainability in Digital & IT training and certification course over practical skills necessary to enable an organization to deliver value by introducing sustainable practices. Since nobody likes boring classroom training, we make sure that no participants feel that way while attending our ITIL Strategic Leader training sessions. We have trainers in our team who are working with some big names of the industry for over 16 years and trained over 7000 professionals who are at the top in their field at present. They introduced an advanced training methodology in our ITIL Strategic Leader classrooms that include a string of creative methods. Instead of giving some textbook speech, they interact with you in a way that makes you feel like listening to ITIL stories. The whole ITIL Strategic Leader session is based on the interaction between your trainer and you where you can clear up all your doubts.