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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

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Certified Agile Service Manager Certification Course Overview

Agile Service Manager certification is basically an introduction to Agile Service Management. It provides you with the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves ITs effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

As you know, the Development and Operations team have been working in parallel with Development focused on Agile/Scrum and Operations focused on ITSM/ITIL. Hence, this course brings together individual achievements to deliver full business value. The course cross-functionalize Agile and ITSM practices to support end-to-end Agile Service Management so the Development team starts to manage services instead of products and the Operations team becomes more agile with the help of ITSM by scaling to “just enough” process leading to improved flow of work and time to value.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How to implement Agile Service Management techniques.
  • ASM best practices.
  • ASM tools and techniques.
  • How to reduce cost and increase agility.
  • How to build & architect complex apps.
  • Real-Time Case Studies.

Program Deliverables

Deliverables of this program include:

  • Study Material.
  • Mock Exams.
  • 24+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from DOI.

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at
Select No. of Learners
USD 450
(Cost includes Training & Certification)
USD 650

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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Buy 1 Get 1 Free offer

NovelVista Buy 1 Get 1 Combo Offer:

Register for Certified Agile Service Manager Training & Certification and Avail Buy 1 get 1 Course 100% free with Certification, Don't miss this offer get enrolled, get Certified - #HappyLearning

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It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.


Course Curriculum

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Course Details

  • Certified Agile Service Manager course is specially designed for:

    • Process owners and process designers
    • Developers who are interested in helping make processes more agile
    • Managers who are looking to bridge multiple practices into a DevOps environment
    • Employees and managers responsible for designing, re-engineering or improving process
    • Consultants guiding their clients through process improvement and DevOps initiatives
    • Internal and external suppliers Process stakeholders
    • Participants attending this course should have knowledge about ITIL and IT Service Management.

    This CASM Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    Participants of this course will have a deep understanding of:

    • What does it mean to “be agile?”
    • The Agile Manifesto, its core values, and principles
    • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
    • Learn about SCRUM from a product and process perspective
    • Agile thinking and values into service management
    • Scrum roles, artifacts, and events as it applies to both products and processes
    • The two aspects of Agile Service Management
    • Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
    • Agile Process Design–applying Agile practices to process design projects

    The Agile Service Manager training will be delivered by accredited trainers. The instructors for this course are highly experienced professionals with 16+ years of industry experience and have trained more than 7000 professionals.

    Their core expertise includes:

    • Successful track records as IT professionals and bringing that acumen into the classroom
    • Utilizing the highest quality content and blending their real-life experiences into lively classroom discussion

    Instructors Achievements:

    • Our trainers hold multiple Agile and ITSM industry certifications
    • They have successfully completed ITSM Academy's CASM Train-the-Trainer Program
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Certified Agile Service Manager Certification Exam Format

Agile Service Manager Certificate
  • Exam Format - Objective Type, Multiple Choice
  • Exam Duration - 60 minutes
  • No. of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 65%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam
  • Closed book 

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Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide


Participants From

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Frequently Asked Questions

Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session.

Agile Service manager certification is valid for a lifetime. You don't have to renew it again and again.

The amount we take is for the training and certification both. You won;t have to pay twice for one course at NovelVista.

We provide practice tests for the Agile Service Manager course as well as Q & A sessions and interactive group discussions.

According to, an Agile Service Manager can earn up to Rs 2 Million per annum in India.

Agile has spread its wings in various industries. Hence, after taking this course not only you will be able to understand what being Agile, but your career field will widen up as well.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

You can Enroll by sending us enquiry from above Enroll Now Button.

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

Our Agile Service Manager classrooms are the hubs of Service Management knowledge that can be used to bring a drastic change to any organization’s delivery flow. The way organizations are in a heavy lookout for certified professionals, similarly we too are in a lookout for professionals who can be ready after our Service manager training sessions and build a bridge between both the Service Delivery and Operations.

Our Agile Service Manager courses have certain perks that will make your money worth and bring you a good amount of return on investment as you step into the Service Manager field with the knowledge you have gained. Our Agile Service Manager training sessions are delivered by industry experts with more than 12 years of experience in Service Management background.