ITIL® Service Transition Certification Training - Enroll Now

• Service transition principles
• Techniques and relationships
• Application to ensure new
• Service transition policies
• Inputs and outputs by lifecycle stage
• Service and role of utilities
• Warranties
• Capabilities and resources
• Key policies

• Transition planning and support
• Change management
• Service asset and configuration management
• Release and deployment management
• Service validation and testing
• Change evaluation
• Knowledge management

• Managing communications
• Commitment
• Organizational change
• Stakeholder change
• Managing organizational and stakeholder change
• Stakeholder management
• Managing communications
• Service transition’s role in organizational change
• Service transition’s approach to stakeholder management

• Organizational development
• Organizational context for transitioning of a service
• Service transition roles and responsibilities
• Organizational context of service transition

• Technology requirements for service transition
• Knowledge management tools
• Collaboration and configuration management systems

• Introduction of service transition
• Service transition processes
• Service transition in a virtual or cloud environment

• Critical success factors
• Risks
• External factors in service transition

• Learn how to plan and manage the limit and assets required to bundle, construct, test and convey a discharge into production
• Learn how to provide a steady and thorough system for assessing the administration capacity hazard profile before another or changed administration is discharged
• Learn to establish and keep up the trustworthiness of all distinguished administration resources and designs
• Learn how to provide great quality learning and data to assist successful choices about advancing a discharge
• Learn how to provide proficient, repeatable form and establishment systems to send discharges to test and generation
• Learn how to check that the administration can be managed, worked and bolstered as per benefit outline
• Align the new or changed service with the organization requirements and business operations
• Ensure that customers/users can use the new or changed service in a way that maximizes value to the organization operations
• Plan and manage resources so that transitions come in on time, cost and quality
• Ensure minimum impact on current services
• Increase customer, user and service support satisfaction

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years of professional experience working in IT Service Management.

The Service Transition qualification would suit candidates in the following IT professions or areas:

• Configuration Manager
• Change Manager
• Release Manager
• Supervisory staff, team leaders, service designers
• IT architects, IT planners, IT consultants
• IT audit managers
• IT security managers
• Working professionals in ITSM

• You must be an ITIL® Foundation certified to appear for ITIL Intermediate Service Transition certification.

• A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you’ve in IT processes.
• If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT Service Management.
• At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You’ll have coordinators reporting to you, and you would be accountable for ensuring those activities in service management is compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.