Service Integration and Management (SIAM) Foundation - Training and Certification

• Check Your Current Setup – Evaluate your current service providers and see what's working and what's not.
• Set Clear Goals – what you want to achieve with SIAM and define roles for everyone involved.
• Select a SIAM Model – Choose the best way to handle providers. It could be an internal team, an external team or a mix of both.
• Creates Rules and Guidelines – policies, responsibilities, and performance checks.
• Use the Proper Tools – in place a system that helps handle and organise services easily.
• Track & Improve – check performance, fix issues, and make improvements over time.

• Customer Organisation – Decides what the organizations require and ensures all services support those targets.
• Service Integrator – Manages different service providers, ensures teamwork, and keeps things running smoothly.
• Service Providers – Deliver IT services and follow the rules set by SIAM.
• Customer Organisation – Decides what the organizations require and ensures all services support those targets.

• Strong Governance – Build clear rules, policies, and responsibilities for handling service providers.
• Collaboration and Communication – Make sure all teams and providers work together smoothly.
• Normalise processes – Use the same methods with all service providers to avoid confusion.
• Performance Analysing – Regularly have a look at service quality and fix problems quickly.
• Risk Management – Identify and reduce risks that could affect service delivery.
• Continuous Improvement – Keep reviewing and improving services to meet business needs.
• Customer Focus – Ensure services align with what the business and users need.

• Incident Management – Quickly fix service problems to reduce downtime.
• Problem Management – Find and fix the root cause of recurring issues.
• Change Management – Ensure smooth updates and changes without disrupting services.
• Service Level Management – Make sure all providers meet agreed performance standards.
• Supplier Management – Keeps an eye on service providers and makes sure they deliver as promised.
• Governance and Complaint – Set rules and make sure all providers follow them.
• Continual Improvement – Regularly review processes and make services better over time.

• Shortage of Clear Roles – Confusion about responsibilities can slow down service management.
• Poor collaboration – Service providers may not coordinate, leading to delays and inefficiencies.
• Discontinuous processes – Different providers using different techniques can develop confusion.
• Performance Issues – If providers don't satisfy service levels, business execution may suffer.
• Data Security Risks – handling multiple vendors increases the risk of security leaks.

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

Service integration and management (SIAM) is a management methodology that is growing in popularity in today's complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to:

1. Introduction to Service Integration and Management [SIAM] (15%, K2)

Outline the SIAM fundamentals

2. Service Integration and Management Implementation Roadmap (20%, K2)

SIAM implementation key stages and explain the

Main objectives and activities of these stages.

3. Service Integration and Management roles and responsibilities (10%, K2)

Different SIAM roles and their responsibilities (6%)

4. Service Integration and Management practices (15%, K2)

Explain different practices of SIAM

5. Processes to support Service Integration and Management (17,5%, K2)

Understands processes in a SIAM ecosystem

6. Service Integration and Management challenges and risks (17,5%, K2)

Understands the main challenges within a SIAM ecosystem,

their associated risks and potential mitigation

7. Service Integration and Management and other practices (5%, K2)

Outline the importance of other practices to SIAM

This SIAM Foundation Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

The standard cost for SIAM Foundation training & certification course is INR 26,000 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executive will get back to you ASAP.

• Provide better service to end-users
• Increases cost-efficiency
• Enhanced accountability
• Enable more flexibility
• The ability to introduce competitiveness between service providers
• For development and ownership of intellectual property
• Provide greater access to expertise across a wider range of suppliers
• Opportunity to work with upper management level
• Increases your monetary returns
• Add more value to your resume
• Showcase your expertise in Service management
• Better understanding of service integration

SIAM Foundation training will be delivered by an Accredited Trainer using Accredited Training Material.

Trainer for this batch is a highly experienced professional with 12+ years of industry experience. He is working in one of the top MNC as a SIAM consultant and delivering training as a freelance consultant with NovelVista.

He is delivering training for more than 6 years and trained more than 5000 professionals.

Their core expertise includes

• ITIL/SIAM Consulting & Implementation
• GAP Analysis, ISO Audits
• Process/Service Improvement Using Lean Six Sigma
• Process Definition, Implementation & Compliance
• Process Hygiene (ISO 20000)
• Quality Assurance & Program Governance