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The Dangers of Business Process Optimization: An Analysis

The Dangers of Business Process Optimization: An Analysis

Written by Mr.Vikas Sharma

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Business measure enhancement in an association is positively a two-edged blade. It is both basic to development and pertinent in an ever-changing business climate, and it is perilous if not taken care of effectively. 

As of late, I read an article from BBC News on Hampshire police's problematic management framework, and I figured it may make an incredible useful example for different associations hoping to execute their own administration frameworks. 

The news item sketched out Hampshire Police's plan to drive down unnecessary expenses and drive up proficiency. These two things are clearly critical to any business or association hoping to improve their ROI, (however, particularly to the public divisions). 

By changing their process management framework and actualizing "a concentrated methodology" called H3 (which additionally included Hampshire County Council, and Hampshire Fire and Rescue), Hampshire police incidentally went through the test of endurance of 'perilous hierarchical change' and got tangled in an extremely convoluted snare of process issues.

Creating Efficient Business Processes From the Start

Business Process Optimization: The Intent of Hampshire Police

A report from December 2018 noticedthat "since 2014, the constabulary [police] has incorporated a greater amount of its activity away from an all the more topographically oversaw model."

This unified methodology alludes to Hampshire Constabulary consolidating their administration framework with a framework that secured a few nearby government associations so as to reduce expenses. Combining a few administration frameworks into one is a strategy for business measure advancement, and it is a technique that can cause an extraordinary quantifiable profit, whenever actualized appropriately.

The Constabulary were attempting tosave £1.59 million over three years.

The intent was good, but let's take a look atwhat went wrong.

The Problems

  • 41,322 invoices werepaid 30 days lateor more—a 15% increase
  • Difficulties inresolvingpersonal issues and ordering stock
  • Along timeis taken to perform tasks that were previously performed rapidly
  • Widespreadissues with payroll and expenses
  • Misunderstandings offailures in the process, as 'teething'.
  • 1,300 police officers receivedwrong payin February 2016
  • In 2016, Hampshire Constabularyspent £1 millionto fix a "shambolic system".
  • Systematic problems withorganizingrecruitment and weighing downpolice with back-office processes led to increased staff sickness.
  • ROIdid not meet expectations;H3 only saved the Constabulary half of the predicted £1.59 million over three years.

These efficient issues with this framework didn't happen over the course of a couple of months; this process management issue is currently taking shape after three years.Hampshire's Police and Crime Commissioner (PCC) said the venture would convey upgrades in May 2017, despite the fact that the issues began in 2014.

In 2014, Hampshire County Council pioneer Roy Perry expressed that "these [issues] have been generally little when considered in the general size of the venture, and quick goals are being made."

How about we investigate what's important to maintain a strategic distance from the risks of business measurement improvement?

Identifying the Right Management System

A ton of organizations come up short at the principal significant obstacle and don't recognize the correct cycle of the executive framework for their association. Not all administration frameworks are equivalent, and not all frameworks will be adaptable enough to accommodate issues or changes to your hierarchical structure later on.

So how would you keep away from this issue?

Do your exploration and discover the non-negotiables that an administration framework must accommodate your business cycle streamlining venture before you make a trap of frameworks that will be amazingly hard to unravel.

Don't Accept 'Teething' With a Management System

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Mr.Vikas Sharma

Mr.Vikas Sharma

Principal Consultant

I am an Accredited ITIL, ITIL 4, ITIL 4 DITS, ITIL® 4 Strategic Leader, Certified SAFe Practice Consultant , SIAM Professional, PRINCE2 AGILE, Six Sigma Black Belt Trainer with more than 20 years of Industry experience. Working as SIAM consultant managing end-to-end accountability for the performance and delivery of IT services to the users and coordinating delivery, integration, and interoperability across multiple services and suppliers. Trained more than 10000+ participants under various ITSM, Agile & Project Management frameworks like ITIL, SAFe, SIAM, VeriSM, and PRINCE2, Scrum, DevOps, Cloud, etc.

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