Difference Between TQM and QMS

Vikas Sharma

Last updated 24/09/2024

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In the modern landscape of industries, businesses are looking for different methods by which they can continuously enhance their products and services. Total quality management vs quality management-these are the two concepts that have gained significant prominence in the pursuit of excellence. But how do these two concepts compare, and how do they conflict with each other?

In this blog, we will explore the fundamental differences between quality management vs total quality management. Also, we will highlight the unique characteristics, features, and applications.

First, what are TQM and QMS?

Total Quality Management (TQM)

Total quality management is the management approach for long-term success, which is done through consumer satisfaction. This initially came out of manufacturing, but its acceptance saw it move into nearly all sectors. TQM concentrated on enhancing the processing to improve consumer satisfaction, often following the cycle of Plan, Do, Check and Act known as (PDCA).

It integrates quality principles throughout the entire business, from top-level management to front-line employees. It contributes to the culture of teamwork, collaboration, and accountability where all professionals or individuals are responsible for delivering high-quality services and products. With the help of embracing TQM, businesses aim to optimize efficiency, decrease waste, improve consumer experiences, etc.  

Most of the time, it is managed by individuals rather than developed across entire businesses. Following are the different principles of TQM and one thing you need to understand is they are similar to Total Quality Control but with a few differences.

• Concentration on consumers
• Involve people
• Adopt a process-driven approach
• Integrate organizational systems
• Adopt a strategic and systematic methodology
• Adopt the factual method of decision-making
• Make sure communication with stakeholders goes well
• Commit to continual enhancement

Features of Total Quality Management

• Target:It’s the essential factor of TQM as it achieves quality. The quality policy must be set toward consumers. Meeting consumers' requirements means sustaining every consumer's needs, but not reaching the quality standards set beforehand.
• Scope:With the extension of the production procedure to suppliers and sub-contractors, quality products and services can be achieved in TQM. The approach of placing an order must be suitable, too, but only if the candidate does quality assurance.
• Form: Another significant factor of TQM is it controls the quality of the input even before the production procedure starts. It doesn’t deal with the finished products at all. There are set-up plans and programs right before the development starts.
• Basis of the TQM system:We know that humans are the basis of TQM, but when we talk about quality, people usually think about the quality of the products. But, in this, it’s the quality of the resource persons that prominences are placed on.

Quality Management System (QMS)

A Quality Management System is known as a set of business procedures that are geared towards offering the products and services to consistently high standard. The effective QMS will align with the plan for continuous measurement and enhancement along with the quality commitment.

It is mostly adopted across the entire business, bringing operations in line with the same requirement and standards to provide consistency and quality at all levels. Once they have developed the QMS is up to standards and issues them with the notification such as ISO. Following are the key principles of Quality Management System.

• Concentration on consumers
• Offering strong leadership
• Involve people
• Adopt the procedures
• Adopt the systematic approach to management
• Commit to continual enhancement
• Understand the supplier relations are mutually beneficial

Understanding Total Quality Control (TQC)

Total Quality Control is the organized Kaizen activities which includes everyone in the business managers and workers in totally incorporated effort toward enhancing performance at every level.

Total Quality Control is the narrower factor which primarily concentrates on the inspection and control of product quality. It emphasizes statistical quality control techniques to detect and reduce defects at the time of production processes. This approach includes the series of quality checks and inspections to make sure that final products meet the specified quality standards.

TQC includes setting up quality control systems developing statistical procedure control system and methods. It involves conducting rigorous testing to identify and address any deviations from the desired quality levels.

Also by thoroughly monitoring production procedures and retaining quality control tools, businesses using TQC aims to lessen defects and enhance the product reliability and increase consumer satisfaction.

What is the difference between TQM and QMS?

The TQM vs QMS systems are both comes under the management philosophies which concentrated on enhancing the overall quality of products and services. Although, there are different key factors among these two approaches.

First, TQM comes with holistic approach. It is quality management that concentrates on enhancing all aspects of the business. From its products and services to the overall procedures and cultures. It’s based on the belief that everyone in a business has the role play in enhancing quality and it should be everyone’s responsibility.

Second, QMS has the more structured approach to quality management which focuses on the systematic development of quality management practices. It’s mostly depend on the use of the set of standards like ISO 9001 which defines the requirements for the quality management system. QMS is communally used by businesses to demonstrate their commitment to quality to consumers, suppliers and other stakeholders.

Following is clear and in-depth demonstration of differences of QMS vs TQM:

Now, which approach is best?

The best approach in quality management for your business will depend on the specific requirements and gaols. If you are looking for holistic approach which includes everyone in business and support all aspects of your business then TQM might be a great choice for you.

If you are looking for the more structured method or approach which will help you to comply with the standards and demonstrates your commitment to quality to consumers and stakeholders then QMS might be a better choice.

How to develop QMS vs TQM?

If you decide to develop TQM vs QMS there are a few key factors you need to look for:

• Get executive Buy-In: TQM and QMS aren’t initiatives which can be developed by the single department or group. They require the support and obligation of upper management.
• Generate the Plan: Once you have executive buy-in, you require to generate the new plan for how you will development of QMS vs TQM. It needs to be consider your goals, objectives and the timeline for development.
• Train your employees: It’s essential to train your employees on the principles of TQM and QMS. Its training will help employees to understand their roles and responsibilities in enhancing quality.
• Measure your progress: It’s essential to measure your progress as you develop TQM or QMS. It will help to track your progress and make improvements as needed.
• Get Feedback: It’s also essential to get feedback from your employees, consumers, and other stockholder’s. This feedback will allow you to enhance your total quality management vs quality management

Conclusion:

The above blog has elaborated on the in-depth specifications and differences of TQM and TQC.  While TQM and TQC share the communal objective of achieving high quality standards, they also differentiate their scope, focus, applications and approach.  Total Quality Management successfully emphasizes the overall business development, enhancement, consumer satisfaction, and continuous improvement, including all individuals within the business.

Regarding Total quality control focuses on quality control during production processes, employing inspections, statistical techniques, and testing to make sure the final product meets the desired standards.

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