Agile Service Management

Key Topics –

  • Applying AGILE practices to ITSM processes
  • Adapting ITSM processes to DevOps
  • Role of the certified Agile Service Manager as a counterpart to the Scrum Master

    Time - 05:00 PM - 06:00 PM IST

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AGENDA FOR WEBINAR

This webinar will provide an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects.


 

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      ABOUT SPEAKER

       

      Jayne Groll carries many IT credentials including ITIL Expert, Certified Scrum Master, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE) . Her IT management career spans over 25 years of senior IT management roles across a wide range of industries. Jayne is very active in the DevOps, ITSM and Agile communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.

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      • Name: Jayne Groll
      • Designation: CEO
      • Company: DevOps Institute
       
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        Contact: +91 77965 44878

      shraddha.gosavi@novelvista.com

       
       
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