AGENDA FOR WEBINAR
Predicting Team Performances in Service Delivery
- Understand how patterns of behavior affect Service Delivery
- ITSM toolsets those can be used to enhance team performances
- Boosting service delivery by improving team performances
These days, IT Service Management (ITSM) has become increasingly vital for companies' IT strategy, and they're seeking innovative means to improve IT service delivery and team performance through better ITSM processes. This increases the importance of tracking and measuring critical metrics. This webinar will help users understand the best-practices for the improved incident, problem, and IT service request management. IT leaders can break down silos across fragmented internal and external teams and make data-driven decisions on how to enhance IT service delivery. Wait no more, register now!
IT Strategist/ITSM Architect with 25+ years experience with strong Leadership & Client Relationship skills. Currently leading the ServiceNow-Enterprise Service Management consulting practice at Cognizant. Prior to Cognizant, Lead a practice of ITSM/HP Service Manager in HP Software Professional Services.
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