Services will always need to be managed. However, with faster requirements to take code and product to market, traditional ITSM practices must now transform in order to align with the new cadence of software development, release, and operations. What is Site Reliability Engineering (SRE) actually? It is an approach that takes the help of software engineering and automation solutions to ensure that continuously delivered applications are running efficiently and reliably. It is basically a kind of engineering that includes a data-driven approach to operations and a culture of automation to drive efficiency, reduce risk, and produces hypothesis-driven methodology in incident, performance, and capacity tasks.
This session will look at Site Reliability Engineering (SRE) and ITIL4, the two most popular approaches to service management, and how each supports the principles and practices of DevOps and Agile.
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Jayne Groll carries many IT credentials including ITIL Expert, Certified Scrum Master, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE) . Her IT management career spans over 25 years of senior IT management roles across a wide range of industries. Jayne is very active in the DevOps, ITSM and Agile communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.
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