ITIL® 4 Strategic Leader Digital and IT Strategy (DITS)

1.1 Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:

• a) Focus on value
• b) Start where you are
• c) Progress iteratively with feedback
• d) Collaborate and promote visibility
• e) Think and work holistically
• f) Keep it simple and practical
• g) Optimize and automate

2.1. Understand the following concepts:

• a) Digital Technology
• b) Digital Business
• c) Digital Organization
• d) Digitization
• e) Digital Transformation

2.2 Understand the following concepts:

• a) Business strategy and business models
• b) Digital and IT Strategy
• c) Products
• d) Services

2.3 Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL SVS, strategy management practice 2.1 & 2.4 including all subsections)

3.1 Explain environmental analysis in terms of:

• a) External analysis: PESTLE
• b) Internal analysis: The four dimensions of service management

4.1 Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is

4.2 Know how to analyse the VUCA factors and address them in a Digital and IT Strategy

4.3 Explain and compare three levels of digital disruption:

• a) Ecosystem
• b) Industry/market
• c) Organizational

4.4 Show how an organization’s position in a particular market or industry is influenced by the following factors:

• a) Achieving customer/market relevance
• b) Achieving operational excellence
• c) Internal and external focus
• d) Balanced approach

4.5 Use a digital positioning tool to determine the appropriate position for a digital organization

5.1 Know how to apply the following approaches to achieve customer/market relevance:

• a) Customer journeys
• b) Omnichannel delivery and support
• c) Context-sensitive delivery and support
• d) Customer analytics
• e) Customer feedback and 360° approaches

5.2 Know how to achieve operational excellence in the four dimensions of service management

5.3 Understand the financial aspects of Digital and IT Strategy in terms of the following:

• a) Financial policie
• b) Portfolio optimization
• c) Funding projects, products and services
• d) Balancing the cost of innovation and operation
• e) Charging models

5.4 Assess strategic approaches for digital organizations

6.1 Explain the concept of risk management in the context of a digital organization

6.2 In the context of Digital and IT Strategy, explain how to:

• a) Identify risk
• b) Assess risk

6.3 Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk

6.4 Explain the concept of innovation, including its key elements and techniques

6.5 Know how to apply techniques to develop and maintain a culture of innovation

7.1 Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions

7.2 Explain how to define and communicate a vision and a strategy

7.3 Know how to use business cases to advocate for a Digital and IT Strategy

8.1 Know how to define operating models for digital organizations

8.2 Explain the major skills required of leaders in a digital organization

8.3 Apply the following approaches to strategy coordination and implementation:

a) Large-scale transformation

b) Incremental transformation

c) Mergers and acquisitions

d) Individual changes

8.4 Explain approaches to POMs (parallel operating models)

8.5 Explain how to assess success of a Digital and IT Strategy

8.6 Explain the typical activities of a digital transformation programme

• Case study assessment

ITIL® 4 Strategic Leader course’s curriculum is aimed towards sharing a deep understanding of:

• Alignment of digital business strategy with IT strategy
• Impact of technologies on the pace of evolution
• Practical skills necessary to create a ‘learning and improving’ IT organization
• Impact of Agile and Lean ways of working
• Usage of practical and strategic methods for planning and delivering continual improvement
• Building plans and driving improvement initiatives

DITS is a highly niche module and the target audience for this module is:

• IT and business directors
• Heads of department
• Aspiring C-Suite professionals
• Other senior business leaders across the organization

DITS will also benefit IT professionals who are looking for guidance that will help them:

• Craft a digital vision
• Develop a cross-organizational digital strategy
• Strategically manage risk
• Drive organizational change
• Survive and thrive in a VUCA environment

Candidates those have:

• If you are ITIL® 4 Foundation certified then you can apply for this certification, After achiveing this certificate you will get ITIL® 4 Digital & IT Strategy certification only.
• If you are ITIL®4 DPI (Direct Plan Improve) certified then you can apply for this certification, After achiveing this certificate you will get ITIL®4 Digital & IT Strategy certification plus you will get ITIL®4 Strategic Leader certification.
• If you are ITIL®4 Managing Professional Certified then you can apply for this certification, After achiveing this certificate you will get ITIL®4 Digital & IT Strategy certification plus you will get ITIL®4 Strategic Leader certification.

After the completion of the ITIL Strategic Leader: Digital and IT Strategy training program, you’ll have the following personal benefits:

• Improved performance.
• Increased efficiencies.
• Become a ITIL 4 Leader certified professional.
• Trained staff with an understanding of Service Management is a digital organization.

ITIL 4 Digital IT & Strategy Exam Structure:

• Questions Type: MCQ
• Total Questions: 30
• Total Marks: 30
• Passing Marks: 21
• Exam Duration: 60 Minutes

This ITIL Strategic Leader: Digital and IT strategy training focus on experimental learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

Their core expertise includes:

• ITIL Consulting & Implementation
• GAP Analysis, ISO Audits
• Process/Service Improvement Using Lean Six Sigma
• Process Definition, Implementation & Compliance
• Process Hygiene (ISO 20000)
• Quality Assurance & Program Governance

Instructors Achievements:

• Certified ITIL V2 Master
• ITIL V3 Expert
• AXELOS Accredited Trainer
• PRINCE2 Practitioner
• PMP Certified
• Lean Six Sigma Black Belt