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Key Features: ITIL V4 Certification and Training in India

  • Flexible Learning Options with Online and Classroom Training
  • AXELOS accredited trainers with over 12 years of industry experience
  • Global Recognition For IT Services.
  • Real World Application Via Case Studies
  • Important IT Service Management Practices.
  • In-detailed Learning Materials
Accredited By
Itil4 Foundation

ITIL® 4 Foundation Training and Certification in India Overview

ITIL V4 Certification helps you understand the value, cost, and risk in IT Service Management and major restructuring of the ITIL framework. ITIL Foundation Certification showcases procedures and tasks in different checklists based on organization and technology and used in organizational strategies. Obtaining an Information Technology Infrastructure Library certification or ITIL certification is valuable for those aiming to excel in IT service management.

Our entry-level certificate will help you gain an in-depth understanding of the principal practices, components, and strategies of ITIL V4. ITIL V4 helps businesses develop the baseline from which they can prepare, create, and implement their strategies. It is also used to elaborate compliance and major improvement. ITIL V4 certification is essential for professionals seeking to enhance their expertise in IT service management and improve their career prospects. With our certification, you can successfully enable a service organization's competency capacity as well as confidence for action.

We offer the ITIL V4 foundation course, providing comprehensive ITIL V4 training in India. Our ITIL V4 certification in India is designed to help professionals enhance their IT service management skills. With our flexible ITIL V4 online training options, you can complete the ITIL V4 training online at your convenience. Our competitive ITIL V4 certification levels ensure you receive top-quality education at an affordable price. Join our ITIL V4 Certification training online in 2024, available for professionals from Pune, Mumbai, Delhi, Hyderabad, Bangalore, Chennai, and across India and take your IT career to the next level!

Learning Outcome

After the completion of the course, the participants would be able to:

  • Align different service providers with a business's aim of offering optimal services.
  • Understand ITIL-related practices for businesses and service management.
  • Adopt roles and responsibilities of ITIL V4.
  • Implement the best practices of ITIL V4.

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 8+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver DITS training.

He is globally recognized ITSM professional with 16+ years experience.

Vikas Sharma
Vikas Sharma

Course Curriculum: ITIL V4 Certification in India

  • ITIL V4 course in India has become increasingly popular among professionals seeking to enhance their IT service management skills.

    Understand the key concepts of service management

    Recall the definition of:

    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor

    The ITIL V4 foundation certification in India not only validates your understanding but also opens up new career opportunities.

    Key concepts of creating value with services.

    • Cost
    • Value
    • Organization
    • Outcome
    • Output
    • Risk
    • Utility/Warranty

    Key concepts of service relationships.

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption

    Understand how the ITIL guiding principles can help an organization adopt and adapt service management

    • Describe the nature, use and interaction of the guiding principles
    • Explain the use of the guiding principles
    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate

    Understand the four dimensions of service management

    Describe the four dimensions of service management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes

    Understand the purpose and components of the ITIL service value system

    • Describe the ITIL service value system
    • Understand the activities of the service value chain, and how they interconnect
    • Describe the interconnected nature of the service value chain and how this supports value streams

    Describe the inputs, outputs and purpose of each value chain activity:

    • Plan
    • Improve
    • Engage
    • Design & transition
    • Obtain/build
    • Deliver & support

    Know the purpose and key terms of 18 ITIL practices

    Recall the purpose of the following ITIL practices:

    • Information security management
    • Relationship management
    • Supplier management
    • Availability management
    • Capacity and performance management
    • IT asset management
    • Service continuity management
    • Monitoring and event management
    • Release management
    • Service configuration management
    • Deployment management
    • Continual improvement
    • Incident management
    • Problem management
    • Service request management
    • Service desk/Service level management

    Recall definitions of the following ITIL terms

    • Availability
    • IT asset
    • Event
    • Configuration item
    • Change
    • Incident
    • Problem
    • Known error
    • Understand 7 ITIL practices

    Explain the following ITIL practices in detail, including how they fit within the service value chain:

    • The continual improvement model
    • Change control
    • Incident management
    • Problem management
    • Service request management
    • Service desk
    • Service level management

    ITIL v4 training course in India curriculum’s initiates a deep understanding of:

    • Key concepts of creating value with services
    • Key concepts of service relationships
    • The nature, use and interaction of the guiding principles
    • ITIL service value system
    • ITIL practices in detail, including how they fit within the service value chain
    • Concept of ITIL best practices in the public domain
    • Why ITIL® is so successful?
    • Concept of a service
    • Concept of internal and external customers
    • Concept of internal and external services
    • Concept of service management
    • Concept of IT service management
    • Concept of stakeholders in service management
    • Processes and functions of ITIL v4
    • The Four Dimensions of Service Management
    • The Eight Guiding Principles
    • The Six Service Value Chain Activities
    • ITIL Management Practices: Introduction
    • General Management Practices

    In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide.

    Service management as a practice:

    • Concept of ITIL best practices in the public domain
    • Why ITIL® is so successful?
    • Concept of a service
    • Concept of internal and external customers
    • Concept of internal and external services
    • Concept of service management
    • Concept of IT service management
    • Concept of stakeholders in service management
    • What are processes and functions?

    The process model and the characteristics of processes

    The ITIL Service Lifecycle and the ITIL® 4 SVS

    • The structure of the ITIL® service lifecycle in brief (for reference)
    • SVS (Service Value System) and SVC (Service Value Chain)
    • The purpose, objectives, and scope of Service Value System
    • Value to the business by each element of the Service Value Chain
    • Service knowledge management system
    • Configuration item
    • Configuration management system
    • Definitive Media Library (DML)
    • Change and its types
    • Event

    Key Principles and Models:

    • The Four Dimensions of Service Management
    • Dimension 1: Organizations and People
    • Dimension 2: Information and Technology
    • Dimension 3: Partners and Suppliers
    • Dimension 4: Value Streams and Processes
    • The Eight Guiding Principles
    • The Six Service Value Chain Activities
    • ITIL Management Practices: Introduction
    • General Management Practices

Course Details: ITIL V4 Course in India

The ITIL V4 foundation training in India offers comprehensive insights into the latest ITIL framework, equipping participants with the necessary tools to streamline processes and improve service delivery.

  • ITIL V4 certification will boost your credentials, making the ITIL V4 foundation course in India a valuable investment for your professional development.

    We provide ITIL V4 certification training and certification to help professionals excel in IT service management. Our comprehensive ITIL 4 foundation certification training course is designed to guide you through the ITIL 4 certification path, ensuring you gain the ITIL foundation training necessary to achieve the ITIL 4 foundation certificate in IT service management.

    • How to maintain the core principles of quality service management.
    • Practical approach on how to use ITIL from large to small organizations.
    • How ITIL can be used along with frameworks such as DevOps, Agile and Lean.

    With our expert-led ITIL 4 foundation certification training, you’ll be well-prepared to earn your ITIL certification and advance your career. Join us today to embark on your journey towards success with ITIL V4 certification. ITIL 4 Foundation is an introduction to the new ITIL 4 certification in India scheme.

    The major processes and functions for all the modules are covered.

    ITIL® 4 Training and Certification will cover the following key points and many more:

    • Key concepts of creating value with services
    • Key concepts of service relationships
    • The nature, use and interaction of the guiding principles
    • ITIL service value system
    • ITIL practices in detail, including how they fit within the service value chain

    This ITIL Foundation Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions. Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This ITIL training in India will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    You are eligible to join ITIL v4 Foundation training in India if you belong to any of these following categories:

    • IT professionals
    • Service managers
    • Service process owners
    • Database Administrators
    • Delivery Professionals
    • Software Professionals

    The ITIL 4 Foundation serves as the essential starting point for professionals aiming to advance to more specialised roles within the ITIL framework. Establishing a solid understanding of core IT service management principles paves the way for higher-level certifications such as ITIL 4 Strategic Leader Digital and IT Strategy (DITS), which focuses on aligning IT and business strategies in the digital age.

    We offer ITIL V4 certification online courses designed to help you achieve your goals. Our ITIL 4 foundation certification courses online are structured to provide a comprehensive understanding of the framework, with detailed ITIL foundation certification prep materials to ensure you're fully prepared for the exam. Earning the ITIL V4 certification is a crucial step for professionals seeking to enhance their expertise in IT service management. While the ITIL certification cost is an investment, our ITIL certification guide makes the journey smoother, providing clear steps and insights into the certification process. Enroll in our ITIL V4 course to gain the credentials and skills needed to excel in the IT industry.

    Many organizations prefer hiring candidates with ITIL V4 Certification because it validates their understanding of modern IT practices. Who should go for ITIL V4 Foundation certification in India?

    • IT professionals
    • Service managers
    • Service process owners
    • Database Administrators
    • Delivery Professionals
    • Software Professionals

    To grab our offer price, you can drop your query via. Email or you can call us for current discounted rates.

    Many organizations now prioritize candidates with an Information Technology Infrastructure Library certification or ITIL certification to enhance their IT processes and service delivery. The ITIL V4 certification benefits include improved efficiency and better alignment of IT services with business goals. Obtaining the ITIL 4 certification, specifically the ITIL 4 foundation or ITIL V4 foundation, can significantly enhance career prospects and professional credibility in IT service management.

    Some of the major benefits are:

    • Avoid service failure and business risk
    • Succeed to develop positive relationship with clients
    • Successfully manage demands by implying cost effective systems
    • Retain stable service environment with change management
    • Stay updated with new market trends
    • Implement ITIL in organization along with DevOps, Lean and Agile
    • Expertise Recognition
    • Acknowledge new Terminology
    • A comprehensive view of new ITIL 4
    • Better Monetary Returns
    • Enhanced Productivity
    • Value-Based Working Approach
    • Increase your standing in an Organization
    • Align your ITSM skills with DevOps, Lean and Agile
    • Low-Risk Effort

    Additionally, the ITIL 4 Managing Professional designation further develops practical skills for managing IT teams and services, while the ITIL 4 Specialist Acquiring Managing Cloud Services certification hones expertise in the acquisition and management of cloud-based services. Together, these certifications build a comprehensive skill set for navigating complex IT landscapes.

    Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training in India will be delivered using accredited training material.

    Their core expertise includes:

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    The ITIL V4 certification provides a comprehensive understanding of modern IT practices, making it essential for career advancement in the tech industry. Our Instructors Achievements are:

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt

    Enhance your skills with our comprehensive ITIL training online, designed for professionals aiming to excel in IT service management.

    In conclusion, ITIL certification is a valuable asset for professionals in IT service management, offering comprehensive knowledge through ITIL V4 foundation certification training in India. The training covers the ITIL V4 foundation certification syllabus, preparing candidates for the ITIL V4 certification exam. For those wondering, "What is ITIL certification?", it’s a globally recognised framework that enhances your understanding of IT service management.

    The ITIL foundation exam can be taken online, making it convenient for those looking to get ITIL certified. The ITIL V4 certification levels vary, and we provide the best options for different levels of ITIL 4 certification. Whether you’re looking for ITIL V4 training or seeking information on ITIL V4 certifications, our certification is crucial for advancing your career in IT service management.

    Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material. By obtaining an ITIL V4 Certification, you demonstrate a commitment to continuous learning and adapting to the evolving demands of the IT industry.

    ITIL V4 Certification Faculty Core Expertise Includes:

    1. What is ITIL & Why ITIL Important For You - With All Insights
    2. Whats the difference between ITSM and ITIL?
    3. ITIL V4 update - Why & What Is The Reason? - here all you need to know
    4. How to crack interview in ITIL?
    5. ITIL v3 vs ITIL v4, Is ITIL v3 failing to do the job?
    6. ITIL Vs DevOps: Is That They Fit Together For Innovation? Let's Check
    7. Top 20 ITIL Interview Questions As A Key To Unlock Your Big Opportunity
    8. How to implement ITIL?
    9. Is ITIL certification worth your time & efforts?
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  • Course fee inclusive of exam fee
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(Cost includes Training & Certification)
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ITIL® 4 Exam Format

Itil4 Certificate
  • Exam Format - Multiple choice examination questions
  • Exam Duration - 60 minutes duration
  • No. of Questions - 40 questions
  • Passing Criteria - 26 marks required to pass (out of 40 available) - 65%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam
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Frequently Asked Questions

You can register for the ITIL V4 exam through accredited training organisations like us or directly on the official Axelos website.

ITIL 4 certification is a globally recognized qualification in IT Service Management (ITSM) that reflects the latest evolution of the ITIL framework. ITIL 4 emphasizes a holistic approach, integrating modern practices like Agile, DevOps, and Lean, and focuses on value-driven service delivery, digital transformation, and continuous improvement. It builds upon the previous versions but with an enhanced focus on flexibility and alignment with contemporary business needs.

The ITIL V4 Foundation is the entry-level certification that provides a fundamental understanding of the ITIL V4 framework and its core concepts.

The ITIL V4 Framework is a set of best practices for IT service management that helps organisations align their IT services with business needs.

ITIL V4 introduces new concepts like the Service Value System (SVS) and four dimensions of service management, while ITIL V3 focuses more on the lifecycle stages of IT services.

Yes, you need to renew your ITIL 4 certification every three years. This renewal can be done by retaking the exam, taking a higher-level certification, or logging Continuing Professional Development (CPD) points through the MyAxelos portal. Failure to renew will result in your certification being marked as expired, although your name will still appear in the Successful Candidates Register.

Yes, ITIL 4 is highly valuable, especially in the Indian market where organizations are increasingly adopting ITSM practices to drive efficiency and digital transformation. ITIL 4 certification not only enhances your understanding of IT services but also improves your employability by equipping you with skills that are in demand globally. The certification is recognized as a standard for managing IT services, making it a worthwhile investment for your career.

It is recommended to pursue ITIL 4 over ITIL v3, as ITIL 4 is the most current version and incorporates the latest best practices in IT service management. While ITIL v3 is still relevant for those already certified, ITIL 4 provides a more comprehensive and modern framework that is better aligned with current IT and business environments. Moreover, ITIL 4 certifications now require renewal every three years, ensuring that professionals stay updated with evolving practices.

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management that helps organizations align their IT services with business needs. It covers the entire service lifecycle, from service strategy and design to service transition, operation, and continual improvement, ensuring efficient and effective IT service delivery.

ITIL certification is a professional qualification that validates an individual's expertise in IT service management according to the ITIL framework. The certification is structured across multiple levels, starting from Foundation to Master, each addressing different aspects of ITSM and catering to various roles within the IT industry.

ITIL certification offers numerous benefits, including enhanced job prospects, improved service management skills, and the ability to contribute more effectively to your organization's IT strategies. Certified professionals are better equipped to manage IT services, drive continuous improvement, and align IT functions with business goals. The certification also helps in improving customer satisfaction by optimizing service delivery.

Yes, if you fail the ITIL Foundation Certification exam, you can retake it. There are no limits on the number of attempts you can make, although each attempt may require payment of the exam fee.

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

About Us

NovelVista is a reputed provider of ITIL V4 courses, training and certification in India

When it comes to the ITIL v4 Foundation, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices, and build stable IT environments for growth, scale, and change, working with it requires more practical knowledge than theory-based knowledge.

Hence, our expert trainers have created an amazing ITIL Training delivery method that provides you with blended learning enriched with theory and practical knowledge. Complete your ITIL V4 Certification in 2024 and stand out in the IT industry alongside professionals from Pune, Mumbai, Delhi, Hyderabad, Bangalore, Chennai and across India.